Metropolitan Theatres Corporation
8727 West 3rd St,
3rd Floor,
Los Angeles,
CA
90048
Contact Metropolitan Theatres
Have a question?
Please see our policies prior to submitting your question as we might already have the answer posted.
- Ticketing: refunds & exchange policy
- NOTE: If an email is sent, we cannot guarantee a response prior to the film showtime and we cannot offer refunds after the showtime. Please follow directions if a refund is requested.
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If you received an error message during the booking process and are requesting a refund, please click here for more information.
- Ticketing Error Messages received are generally due to the following:
- Zip code entered must match billing zip code
- International zip codes will result in an error. To bypass this, visit our mobile app to place your purchase or visit our theatre(s) or purchase tickets on FANDANGO.
- Ticketing Error Messages received are generally due to the following:
- Rentals
- M Rewards: FAQs or T&Cs
- General Theatre FAQs
If you didn't see your answer, we'll respond back to you as soon as we can.
TICKET REFUNDS & EXCHANGES POLICY
Please review our ticket return & exchange policy before submitting an email request as your email may not be seen prior to the date & showtime on the tickets which is a prerequisite for refunds or exchanges.
Tickets are valid only for the film, theatre, showtime and date specified. Refunds and exchanges are available in person at the theatre for which the ticket was purchased before the showtime and date on that ticket. Refunds and exchanges will not be provided after the showtime and date specified on the ticket. Please note that service and convenience fees for online purchases are non-refundable. For more information, please contact the theatre directly. Find their phone number here.
For tickets purchased on FANDANGO, please contact FANDANGO for assistance.
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